Privacy Policy
Effective Date: May 13, 2025
At https://wheelzzz.ca ("we," "us," "our"), we are committed to the privacy and security of our Canadian players' personal information. This policy explains how we handle your data when you use our website and services.
We comply with Canada's PIPEDA and relevant provincial privacy laws.
Information We Collect
We collect personal information to operate our online gambling services, manage accounts, process payments, and meet legal duties. This includes:
- Identification and contact details: Name, date of birth, address, email, phone, and ID info for verification (KYC).
- Financial information: Payment and banking details for transactions.
- Account details: Username, password, security info.
- Transaction data: Details of your bets, games, deposits, and withdrawals.
- Technical information: IP address, device, browser, operating system details.
- Usage data: How you use our site and services.
- Communications: Records of your contact with us.
- Marketing preferences: Your choices for receiving promotions.
- Public information: Where relevant for verification or security.
We collect this directly from you and may also get it from third parties for verification and legal compliance.
How We Use Your Information
Your personal information is used for purposes such as:
- Setting up and managing your account.
- Processing your financial transactions.
- Providing and improving our website and games.
- Offering customer support.
- Implementing responsible gambling measures.
- Ensuring platform security and preventing fraud.
- Complying with legal and regulatory obligations (licensing, AML).
- Sending you marketing offers, based on your consent (you can opt-out).
- Managing business risks.
Cookies and Technologies
We use cookies to improve your experience. These are small files stored on your device for:
- Essential site functions and account access.
- Analyzing website performance and usage.
- Tailoring marketing content.
You can manage cookie settings in your browser, but this may affect site functionality.
Sharing Your Personal Information
We may share your information with:
- Service providers: Companies assisting with payments, verification, IT, and marketing. They are bound by confidentiality.
- Authorities: Government bodies, regulators, law enforcement as required by law.
- Financial institutions: For processing transactions.
- Fraud prevention agencies: To help prevent fraud.
- Others: With your consent or as legally permitted.
We do not sell your personal information.
Data Security
We use technical and organizational security measures to protect your personal data from unauthorized access, loss, or disclosure. This includes encryption, firewalls, and access controls. While we strive for security, no online system is entirely risk-free.
Data Retention
We keep your personal information only as long as needed for the purposes collected, including legal and reporting needs.
Your Privacy Rights
Under Canadian law, you have rights regarding your data, including access, correction, withdrawing consent (with limits), and complaining to privacy authorities. Contact us to exercise these rights. We may need to verify your identity.
International Data Transfers
Your information may be stored or processed outside Canada, where different privacy laws apply. We take steps to ensure such transfers comply with Canadian law and provide comparable protection.
Policy Updates
We may update this policy. Changes will be posted on our website with a new effective date. Please review it periodically.
Contact Us
For questions about this Privacy Policy or our data practices, please contact us at: